Group of washers


Testimonial imageOur Board of Directors entered into an agreement with Scheffres this past summer which was followed by a prompt and smooth transition of equipment. Scheffres coordinated the transition with our previous provider with no problems at all. Our residents are very happy with the machines AND the Money Card System. Scheffres service department is always prompt and courteous when responding to calls and often just check in to see if everything is going okay and the residents are happy. I consider them to be of the “old school” type of service provider whereby they consider ‘the customer is always right’. The residents here really appreciate that too! It’s a pleasure doing business with a company that says what they do - and does what they say. I look forward with ease towards a long lasting business relationship with Scheffres Laundry Service.

Bonnie E. Henderson
Community Site Manager
Spring Lake Condominium

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Frequently Asked Questions

1. How quickly do you respond to a call for service?
Our whole philosophy is based upon providing first class service. We guarantee service within twenty four hours of receiving a call (except weekends and holidays). More often than not we respond the same day we receive the call.

2. What type of laundry equipment does Scheffres Laundry use?
We use top of the line Speed Queen, energy efficient washers and dryers. The washers are available in topload, frontload and large capacity. The front load washers are energy star rated and use less than half the water as the topload washer. The dryers are available in gas and electric. We can install coin operated machines or card operated machines which can accept cash only or cash and credit/debit.

3. How do you handle installations?
Initially we typically coordinate the removal and installation with the current vendor. We are always at the job at the promised time. We take pride in the installation of the new laundry equipment. All the machines are secured in a metal piece of track so they stay in place and don’t “walk”. Our goal is to start off doing the job right.

4. Are your commissions competitive?
Our commissions are very competitive. We offer many different types of commission arrangements and can easily base our proposal on the customer’s needs. Our commissions are paid on or about the first of each month.

5. Does your lease include any “trick clauses”?
No, our lease is simple and straightforward. There are no automatic renewal clauses or right of first refusal. Our philosophy is great service will help us renew.

6. How are resident refunds handled?
Refunds are made promptly. The refund is typically delivered by our service technician when he repairs the machine. We feel it is our job to do whatever we can to keep your residents happy.
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