- Q:- How quickly do you respond to a call for service?
- Q:- What type of laundry equipment does Scheffres Laundry use?
- Q:- How do you handle installations?
- Q:-Are your commissions competitive?
- Q:- Does your lease include any “trick clauses”?
- Q:- How are resident refunds handled?
A:- Our whole philosophy is based upon providing first class service. We guarantee service within twenty four hours of receiving a call (except weekends and holidays). More often than not we respond the same day we receive the call.
A:- We use top of the line Speed Queen, energy efficient washers and dryers. The washers are available in topload, frontload and large capacity. The front load washers are energy star rated and use less than half the water as the topload washer. The dryers are available in gas and electric. We can install coin operated machines or card operated machines which can accept cash only or cash and credit/debit.
A:- Initially we typically coordinate the removal and installation with the current vendor. We are always at the job at the promised time. We take pride in the installation of the new laundry equipment. All the machines are secured in a metal piece of track so they stay in place and don’t “walk”. Our goal is to start off doing the job right.
A:- Our commissions are very competitive. We offer many different types of commission arrangements and can easily base our proposal on the customer’s needs. Our commissions are paid on or about the first of each month.
A:- No, our lease is simple and straightforward. There are no automatic renewal clauses or right of first refusal. Our philosophy is great service will help us renew.
A:- Refunds are made promptly. The refund is typically delivered by our service technician when he repairs the machine. We feel it is our job to do whatever we can to keep your residents happy.